Important information about online security
At FxPro, the safety of client data is a priority and we have sophisticated security measures in place designed to protect your personal information, privacy and funds.
Details of how we obtain and use your data can be found in our privacy policy.
When it comes to online banking and financial operations, there are several precautions you should take to prevent potential fraud or scam attempts.
On this page, you will find guidelines and tips for keeping your data and finances safe and secure online.
Beware of Phishing Phishing emails are a common tactic used by fraudsters, used to obtain personal information by posing as a trusted company. Never open any attachments or click on any links in any emails that are suspicious, or respond to them. Watch out for scammers using similarly named email domains to appear as if the communication is from an official source. Whilst not always the case, such emails often contain spelling mistakes or improper formatting which can be an indication that something is not right.
Voice phishing and number spoofing is another method used to convince victims to disclose sensitive data so always confirm the authenticity, even it is from a number you recognise.
Secure Browsing When browsing online, check that the website has https:// and the secure padlock icon in the URL bar. Beware of website spoofing, where a legitimate website is cloned and used to collect customer information, often sent via phishing emails or browser pop up windows.
Only use secure internet connections and not public Wifi, as such networks are more open to hacking. If you use a shared computer, never save login information and clear the cache and cookies after each session.
Viruses & Malware Malicious malware and viruses can send information from your device or change transaction details in an attempt to steal your identity or funds. Don’t download files or programs from unknown sources.
Set up anti-malware software on any devices that you may use and frequently update them. You should also ensure that you have the latest OS updates on your device.
Don’t disclose your data! Never share your password(s) or sensitive account information with anyone, nor should you write down any passwords or access codes. Be wary of any contact asking you to provide account details or personal information such as your ID.
FxPro and other reputable companies would never ask for such details and you should deem any such contact or requests to be suspicious.
Don’t make it easy Sometimes it is easy for fraudsters simply because of a lack of password complexity or changing. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.
For clarity, we would like to highlight that FxPro:
Does not provide the physical exchange of, or payment services relating to Cryptocurrencies.
Will never ask you for your password(s) or other sensitive information.
Will never request that you make any transfers to and from your account. Only make payments via our FxPro Direct portal.
Will not engage in any investment or trading advice.
Services do not include asset management or the guarantee of any returns on investment.
Report any suspected fraud immediately to the cybersecurity fraud agency or relevant authorities in your jurisdiction.
If you receive any unsolicited calls, emails or SMS claiming to be FxPro, do not engage in any communication and report this to us immediately via our official communication channels on our website.
Please also inform us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.
FxPro operates several official social media channels:
We remind you to be cautious of unauthorised communication channels and not to disclose any personal data or sensitive account information over social media.
The official FxPro mobile application is available to download only from the Apple App Store and Google Play store. Other official trading software provided by us can be found in our download centre.
Please ensure that you are only using applications and software from the official sources. If you have suspicions about an app or social media channel and wish to check the authenticity, please contact us via one of our official communication channels, which are found on our contacts page.
